Today’s law students have been shaped by profound societal changes that continue to impact their learning styles, interpersonal dynamics, deference to authority, and more. Effectively educating these students—inside and outside the classroom—requires a new playbook. This new playbook endorses a continuum between compassion and accountability, a continuum that rejects an “either/or” approach and instead embraces the notion that we can be compassionate and hold our students accountable to their commitments to help them develop professional skills, responsibilities, and perspectives as future lawyers. Session attendees will hear from Student Services staff and faculty leadership and will discuss approaches and scenarios that can lead to robust follow-up conversations at their own law schools. Takeaways will include: What similar themes and approaches can faculty and student-facing staff identify and collaborate on? How are institutional and professional expectations set and shared with students? When and how are flexibility and use of discretion not inherently in tension with accountability? How can faculty and student-facing staff discuss ways to hold students accountable with compassion? How can developing JD technical standards (or other similar initiatives) help advance these conversations and outcomes? The playbook relies on strategic and collaborative approaches between faculty and student-facing staff to advance institutional values and goals. These partnerships enhance student learning by striving to build resilience, outline expectations, and communicate with a consistent voice, in developing the whole student.